Measure Customer Experience

With Core Realtime

Core Realtime

Customer Oriented Research & Engagement (CORE) should be at the core of your business and we measure it in realtime.

Capturing customer feedback is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Using Core Realtime you will be able to capture feedback across various channels in realtime.

We then analyse the data and display beautifully presented reports that will help you understand where you are doing well and where improvement is required.

We are proud to work with

Amarach
B and A
Videlica
FEXCO
VoiceSage
Sentraali
IOVOX

Our mission

 We are passionate about turning data into meaningful insights. We look at every aspect of the data to really understand what the customer is saying about your business.  

Highlights

  • Create the perfect survey using the design wizard.

  • Surveys are designed for mobile usage.

  • Mobile surveys get up-to 30% response rate.

  • Meaningful reports delivered daily.

  • No integration needed to trial service.

  • Open APIs to connect with existing CRMs.

Measuring what’s important

Net Promoter Score
Customer Satisfaction
Customer Effort

Core Realtime

Example

core_logo2

Next >

Slide1

Jen spots something
wrong with her bill

Slide2

She speaks to an
agent to discuss query

Slide3

Immediately after
the call Jen receives
a text message

The link is unique to
Jen, the agent & the ticket

Slide5

Survey is branded
and personalised to
maximise response

It's quick & intuitive to use.
Completed in 30 seconds

Slide6

Post submission pages
can be used to redirect
to company website or
self-serve information

Slide7

Negative sentiment is flagged in realtime.
The provider can reach out in order to resolve
the query and improve the customer experience

Slide8

Reports can be accessed
from the dashboard
or sent straight to your inbox

Core Realtime

Benefits

Analytics

View campaign analytics and filter the data based on responses in realtime.

Integration

Integration is straight forward with our RESTful API. Full documentation and integration code provided.

Dashboard

Easy to use dashboard allows you to create campaigns and view reports in realtime.

Support

Stellar customer support – 24×7 email support, telephone support and online support tool.

Capture

Capture various metrics including NPS, CSAT, CES and VoC.

Core Realtime is a powerful customer experience measurement platform

No integration needed to get started – upload an excel sheet and press send.

Realtime

As soon as a customer response is submitted the data is displayed in realtime via the dashboard.

Event Triggered

Core can be configured to send immediately after an event. The event could be a call to call centre or a web-chat.

Insights

Core unlocks the why behind the NPS/CES/CSAT score. Convert the unstructured verbatim responses into meaningful business insights.

CRM

Support integration with CRM tools to make the most of your data. Responses can be sent back to your CRM in realtime.

Engagement

Messages are sent out immediately after an interaction which has achieved up to 30% response rates

Contact

Get in touch with us

Address:

George’s Quay House, Georges Quay, Limerick, Ireland

Phone number:

+353 (0) 61 748540

Email:

signup@corerealtime.com

We are open:

Office: Monday – Friday 9 AM – 6 PM

Support : 24×7

Social links:
Cauwill, founded in 2009 founded by Ronan Skehill and Ian Rice, is an Irish based independent software vendor, provide enterprise-grade SaaS applications that capture and analyse customer sentiment in realtime.

Core Realtime (previously called morethan160) is currently deployed in Ireland, UK and several EU countries by companies from the retail, utilities, automotive, financial, credit and medical sector.

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