Capturing customer feedback is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Using Core Realtime you will be able to capture feedback across various channels in realtime.
We then analyse the data and display beautifully presented reports that will help you understand where you are doing well and where improvement is required.
We are passionate about turning data into meaningful insights. We look at every aspect of the data to really understand what the customer is saying about your business.
Create the perfect survey using the design wizard.
Surveys are designed for mobile usage.
Mobile surveys get up-to 30% response rate.
Meaningful reports delivered daily.
No integration needed to trial service.
Open APIs to connect with existing CRMs.
Measuring what’s important
Jen spots something
wrong with her bill
She speaks to an
agent to discuss query
the call Jen receives
a text message
The link is unique to
Jen, the agent & the ticket
Survey is branded
and personalised to
It's quick & intuitive to use.
Completed in 30 seconds
Post submission pages
can be used to redirect
to company website or
Negative sentiment is flagged in realtime.
The provider can reach out in order to resolve
the query and improve the customer experience
Reports can be accessed
from the dashboard
or sent straight to your inbox
View campaign analytics and filter the data based on responses in realtime.
Integration is straight forward with our RESTful API. Full documentation and integration code provided.
Easy to use dashboard allows you to create campaigns and view reports in realtime.
Stellar customer support – 24×7 email support, telephone support and online support tool.
Capture various metrics including NPS, CSAT, CES and VoC.
Core Realtime is a powerful customer experience measurement platform
No integration needed to get started – upload an excel sheet and press send.
As soon as a customer response is submitted the data is displayed in realtime via the dashboard.
Core can be configured to send immediately after an event. The event could be a call to call centre or a web-chat.
Core unlocks the why behind the NPS/CES/CSAT score. Convert the unstructured verbatim responses into meaningful business insights.
Support integration with CRM tools to make the most of your data. Responses can be sent back to your CRM in realtime.
Messages are sent out immediately after an interaction which has achieved up to 30% response rates
Get in touch with us
George’s Quay House, Georges Quay, Limerick, Ireland
+353 (0) 61 748540
We are open:
Office: Monday – Friday 9 AM – 6 PM
Support : 24×7
Core Realtime (previously called morethan160) is currently deployed in Ireland, UK and several EU countries by companies from the retail, utilities, automotive, financial, credit and medical sector.