Joint Managing Director
Capturing customer feedback (Net Promoter Score (NPS), Customer Satisfaction) is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Using Core Realtime you will be able to capture feedback across various channels in realtime. Every piece of customer feedback is analysed & measured which allows a personalised and automated way of closing of the customer feedback loop in realtime.
We analyse the aggregated data and display beautifully presented reports that will help you understand where you are doing well and where improvement is required.
- RED C has partnered with Cauwill/Core Realtime to offer our clients an innovative and reactive research tool, which provides an invaluable source of actionable insights. The team at Core Realtime also offer an unrivalled level of support which means that no query poses a significant challenge. As such, we highly recommend them.REDC Research David Cullen
Joint Managing Director
- Core Realtime is easy to use and very flexible making it our first choice platform for mobile surveys and polls. It’s amazing to see responses come back in real-time. The reporting saves us both time and money and the support surrounding the platform is second to none.Gerard O’Neill
Chairman of Amarách Research
We are passionate about turning data into meaningful insights. We look at every aspect of the data to really understand what the customer is saying about your business.
Create the perfect survey using the design wizard.
Surveys are designed for mobile usage.
Mobile surveys get up-to 30% response rate.
Meaningful reports delivered daily.
No integration needed to trial service.
Open APIs to connect with existing CRMs.
Measuring what’s important
View NPS results, campaign analytics and text analytics including sentiment analysis
Integration is straight forward. Full RESTful API documentation and integration code provided.
Easy to use dashboard allows you to create campaigns and view reports in realtime.
Stellar customer support – 24×7 email support, telephone support and online support tool.
Capture various metrics including NPS, CSAT, CES and VoC via SMS or email.
Core Realtime is a powerful customer experience measurement platform
No integration needed to get started – upload an excel sheet and press send.
As soon as a customer response is submitted the data is displayed in realtime via the dashboard.
Core can be configured to send immediately after an event. The event could be a call to call centre or a web-chat.
Core unlocks the why behind the NPS/CES/CSAT score. Convert the unstructured verbatim responses into meaningful business insights.
Support integration with CRM tools to make the most of your data. Responses can be sent back to your CRM in realtime.
Messages are sent out immediately after an interaction which has achieved up to 30% response rates
Get in touch with us
Fexco Centre, Iveragh Road, Killorglin, Co Kerry.
+353 (0) 61 748540
We are open:
Office: Monday – Friday 9 AM – 6 PM
Support : 24×7
In 2017 Cauwill became part of the FEXCO Group.
Core Realtime is currently deployed in Ireland, UK and several EU countries by companies from the retail, utilities, automotive, financial, credit and medical sector to measure NPS and customer satisfaction.