Measure Customer Experience

NPS & Customer Satisfaction 

Core Realtime

Customer Oriented Research & Engagement (CORE) should be at the core of your business and we measure it in realtime.

Capturing customer feedback (Net Promoter Score (NPS), Customer Satisfaction) is the first step in improving your overall customer experience. The second step is turning the captured data into insights. Using Core Realtime you will be able to capture feedback across various channels in realtime. Every piece of customer feedback is analysed & measured which allows a personalised and automated way of closing of the customer feedback loop in realtime.

We analyse the aggregated data and display beautifully presented reports that will help you understand where you are doing well and where improvement is required.

Testimonials

  • RED C has partnered with Cauwill/Core Realtime to offer our clients an innovative and reactive research tool, which provides an invaluable source of actionable insights. The team at Core Realtime also offer an unrivalled level of support which means that no query poses a significant challenge. As such, we highly recommend them.
    REDC Research David Cullen
    Joint Managing Director
  • Core Realtime is easy to use and very flexible making it our first choice platform for mobile surveys and polls. It’s amazing to see responses come back in real-time. The reporting saves us both time and money and the support  surrounding the platform is second to none.
    Gerard O’Neill
    Chairman of Amarách Research

We are proud to work with

Amarach
B and A
Videlica
FEXCO
VoiceSage
Sentraali
IOVOX
REDC
IT Solutions

Our mission

 We are passionate about turning data into meaningful insights. We look at every aspect of the data to really understand what the customer is saying about your business.  

Highlights

  • Create the perfect survey using the design wizard.

  • Surveys are designed for mobile usage.

  • Mobile surveys get up-to 30% response rate.

  • Meaningful reports delivered daily.

  • No integration needed to trial service.

  • Open APIs to connect with existing CRMs.

Measuring what’s important

Net Promoter Score – NPS
Customer Satisfaction
Customer Effort

Core Realtime

Example

Core Realtime

Benefits

Analytics

View NPS results, campaign analytics and text analytics including sentiment analysis

Integration

Integration is straight forward. Full RESTful API documentation and integration code provided.

Dashboard

Easy to use dashboard allows you to create campaigns and view reports in realtime.

Support

Stellar customer support – 24×7 email support, telephone support and online support tool.

Capture

Capture various metrics including NPS, CSAT, CES and VoC.

Core Realtime is a powerful customer experience measurement platform

No integration needed to get started – upload an excel sheet and press send.

Realtime

As soon as a customer response is submitted the data is displayed in realtime via the dashboard.

Event Triggered

Core can be configured to send immediately after an event. The event could be a call to call centre or a web-chat.

Insights

Core unlocks the why behind the NPS/CES/CSAT score. Convert the unstructured verbatim responses into meaningful business insights.

CRM

Support integration with CRM tools to make the most of your data. Responses can be sent back to your CRM in realtime.

Engagement

Messages are sent out immediately after an interaction which has achieved up to 30% response rates

Contact

Get in touch with us

Address:

George’s Quay House, Georges Quay, Limerick, Ireland

Phone number:

+353 (0) 61 748540

Email:

signup@corerealtime.com

We are open:

Office: Monday – Friday 9 AM – 6 PM

Support : 24×7

Social links:
Cauwill, founded in 2009 founded by Ronan Skehill and Ian Rice, is an Irish based independent software vendor, provide enterprise-grade SaaS applications that capture and analyse customer sentiment in realtime.

Core Realtime is currently deployed in Ireland, UK and several EU countries by companies from the retail, utilities, automotive, financial, credit and medical sector to measure NPS and customer satisfaction.

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